Showing posts with label ELT management. Show all posts
Showing posts with label ELT management. Show all posts

Saturday, 20 April 2013

Managing your teaching staff


This was the title of the second in a series of monthly CPD webinars hosted by the British Council.  You can read more about the programme here.

The full title of this webinar was 'Managing your teaching staff - how to keep a staff motivated, challenged and developing professionally.  It was presented by Fiona Dunlop and what follows is a summary of what she had to say.

Fiona began by telling us that getting to know our teachers is the key to our success.  There are various ways of getting to know our staff and finding out what motivates them:

  • informal and active listening - just being around the staff room.
  • teacher feedback - using Survey Monkey, for example or by conducting entry and exit interviews.
  • student feedback.
  • PD interviews - setting development goals and conducting appraisals.
  • informal regular meetings.
  • interactions at workshops.
  • structured classroom observation programmes.
  • meetings using the British Council framework for CPD.  This is not a linear framework - no development can be.  We need to ask teachers to identify where they think they are in terms of their own development.
The CPD page of the English Agenda site from the British Council has lots of useful information to help, including:
  • a handbook for managers
  • a handbook for teachers
  • a framework for CPD
  • a portal with advice, suggestions and video clips

The British Council CPD Framework
  • is an 'all staff' tool with an individual focus.
  • provides guidance for managers and teachers.
  • provides objectivity in appraisals and meetings.
  • lays the foundation for a joined-up CPD programme and appraisal system.
  • suggests individual and achievable goals for staff.
  • allows teachers to identify areas for development which would be of interest to them.  (A calendar of workshops alone is not sufficient - some teachers may not like workshops, but may be good at research, for example.)
  • encourages teachers to take responsibility for their own development and wider career pathway.
English Agenda as a whole opens up a larger community of ELT professionals to our teachers and ourselves.  It's a great way to network.

Observations

Observations serve two purposes:
  1. Quality assurance/control
  2. CPD
Traditional, formal observations are needed for QA purposes and to give us an idea of what a new teacher is like when they first join our organisation, but all observations should have a developmental element.  We owe it to our teachers to make them comfortable with observations.

Developmental Observation Types

1.  Unobserved - rather than someone going into the class, the teacher does their own observation.  
  • The teacher writes the plan and does all of the preparation as if they were going to be observed.  
  • The teacher discusses the plan and any anticipated problems with the manager before the lesson.
  • The teacher delivers the lesson.
  • The manager and the teacher meet afterwards to discuss what happened in the lesson.
The process should be taken seriously with times scheduled for pre- and post- observation meetings.

2.  Filmed/recorded - this needs to be structured and a record kept to show that development has been achieved.
  • With the consent of the students, the camera can be turned on them.  It's good for teachers to see how their lesson is received.
  • The recording can be listened to or watched back together with the manager or by the teacher alone.
3.  Paired peer - peer observations need to be structured with both pre- and post- observation meetings taking place between the colleagues.  There should be no pressure and no threat.  Both the observer and the observee should learn from the experience.

4.  10 minute - during induction, the manager watches the new teacher and, on the basis of what he sees, he recommends four or five other teachers to go and see for ten minutes each.  In this way, the new teacher gets a real feel for the school.

5.  Short burst/repeated theme - this type of observation is used to work on a specific area.  The teacher invites the manager or a peer to come into his class several times over several weeks in order to work on one particular aspect of his teaching.

Action Research

This lends itself to more experienced or stagnant teachers.  There are several stages involved in action research and all stages need to be guided by the manager.
  1. Self observation with a detailed lesson plan - a holistic view.
  2. Identify one area of teaching to focus on.
  3. Self observe again with a focus on that particular area - What do you like?  What could you do better?
  4. Take time to think (2 weeks or a month) about how to improve/develop.  Do research.  Read.  Talk to colleagues.  Observe your peers.  Talk to your academic manager.  Write a blog.
  5. Try out and experiment with new ideas.  Go outside your comfort zone.
  6. Analyse your performance again.  Keep detailed records.
  7. Make a deduction.
  8. Incorporate what you have learned into everyday teaching.
  9. Do further, in-depth research and pass your findings on in the form of a teaching seminar in-house and/or at a teachers' conference.  Or write an article.
  10. From this, set a teaching goal and a PD goal to be achieved in a given time.
The whole process of action research can take three, six or, even, nine months.  It should never be imposed on teachers.  It is up to the teacher to get involved.

Task
  • Think of three different teachers you know and manage.
  • Which observation types would be suitable for them?  Why?
  • How would you set the observations up?
  • Now approach them and ask them what they think.
Summary
  • Spend time getting to know your teaching team and what motivates them to continue learning and developing.
  • Introduce the staff to different forms of developmental observations.
  • Use an objective framework such as the British Council one to guide and support teachers and managers.
  • Ensure there is a clear school ethos and management belief in learning and development.
  • Reflect regularly on the CPD systems of the organisation with all relevant staff members.
A motivated and
developing teaching staff


Internal customer
satisfaction (teachers)
External customer
satisfaction (students)


A well-rounded

learning organisation




Thursday, 4 April 2013

Developing as a Manager

This was the title of the first in a series of monthly CPD webinars hosted by the British Council.  You can read more about the programme here.

This webinar was presented by Loraine Kennedy and what follows is a summary of what she had to say.

What is CPD?

Loraine began with a couple of definitions:

'CPD is ...... the planned acquisition of knowledge, experience and skills, and the development of personal qualities necessary for the execution of professional and technical duties throughout one's working life.'
(Wikipedia)


'CPD seeks to formalise what most professionals are already doing, enabling development to be structured in a way that meets both their own needs and the requirements of their employer.'
(Chartered Insurance Institute)

The emphasis here is on continuation.  CPD is not the same as training.  CPD can be done at work.  You don't have to attend training sessions in order to develop.

What is learning?

Learning is acquiring new knowledge, skills, behaviours, values, preferences or understanding, and may involve synthesising different types of information.

Sometimes, learning is seen in a negative way - that it is needed to overcome some shortfall in knowledge.  It really shouldn't be looked at like this.  Rather, learning should be seen as an adventure - a journey to improve ourselves.

Questions the learning manager will ask themselves
  • Why do I bother with CPD?
  • Am I as good as I could be at my job?
  • Do I portray the characteristics of a lifelong learner, or have I become set in my ways?
  • What do I need to learn?
  • How can I best develop?
  • Do I lead by example when it comes to learning?
We know that, generally, we learn more quickly when we are beginners.  Remember back to when you first learned a foreign language or how to play a musical instrument.  Learning becomes more laborious as we progress.  However, it's important to continue to develop.  After all, the only constant in life is change!

Why bother with CPD?
  • so that we know and understand ourselves better - to develop our self-awareness.
  • to develop our competence.  We need to know that we are doing our job to the best of our ability.  We need to become an expert at what we do.
  • for career development.  We need to be ready for any changes the future may throw at us.
What's to learn?

As an academic manager or DOS, we're in charge of a range of task types:
  • resources
  • curriculum
  • people
  • ourselves
  • environment
  • communications
  • procedures
  • money
  • quality
  • performance and development of staff
We need to fill the gaps between where we are now and where we want to be in the future.  What we need to learn involves skills, knowledge and behaviours.

Skills

This is what we need to do well.  Examples might include:
  • Use of technology
  1. Excel
  2. PowerPoint
  3. Publisher

  • Managing processes
  1. Chairing meetings
  2. Negotiation skills
Skills are often developed through attending training courses.



Knowledge


What we need to know or find out.  For example:
  • Know yourself
  • Know what others think of you - your strengths and areas for development
  • The theory behind management practice
  • Research
  • What the experts say
  • Published literature
Behaviours

Who you are and how you do things.  How people perceive you.
  • your actions and interactions
  • the way you say things
  • the way you do things
  • the way you write things
Learning is about developing all three - skills, knowledge and behaviours.

ELT Manager Competencies
  1. Analysis
  2. Customer service
  3. Delegation
  4. Developing people
  5. Empowerment
  6. Leadership
  7. Initiative
  8. Judgement
  9. Managing work
  10. Interpersonal skills
  11. Quality management
  12. Maximising performance
  13. Negotiation
  14. Oral communication
  15. Written communication
  16. Resilience
  17. Persuasiveness
  18. Planning and organising
  19. Energy and drive
Within each competency, there are:
  • skills you can develop
  • knowledge you can attain
  • behaviours you can learn and adopt
You could spend several weeks just looking at leadership, for example.

How to 'do' your CPD as a manager

1. Take courses
  • Certificate in ELT Management
  • Diploma in ELT Management (Module 3, DELTA)
  • MSc/Dip Educational Management in TESOL
  • Diploma in ELT Management, validated by Trinity College, London, administered by English UK
  • International Diploma in Language Teaching Management
2.  Read

Educational Management Books:
4.  Attend conferences and workshops
  • IATEFL (online if you can't attend in person)
  • English UK Management conference
5.  Do CPD online

There are numerous free webinars available online.

6.  Do your CPD 'on the job' - Action Learning
  • Focus on real problems and on implementing solutions.
  • Learning = programmed knowledge (what you think is right) + questioning insight.
  • Work with small groups to provide challenge and support.
  • The process:
  1. research - into what is obscure
  2. learning - about what is unknown
  3. action - to resolve a problem
  • Questioning and reflection help individuals and organisations change themselves in a rapidly changing world.
Experiential Learning

 

  • Learning is a process.  
  • Change is needed for learning to have occurred.  
  • Learning results in new knowledge.  
  • For learning to result in knowledge, information has to be reflected on and digested, used in action, and integrated into the person's way of seeing the world.
Reflective Practice

This is a form of experiential learning.


Reflective practice is 'the capacity to reflect on action, so as to engage in a process of continuous learning.'

Reflective practice involves 'paying critical attention to the practical values and theories which inform everyday actions by examining practice reflectively and reflexively.  This leads to developmental insight.'

Learning Interventions

These are all the different ways we can use 'on the job' learning to develop.  (This is not an exhaustive list!)

Performance management

  • objectives
  • best practice
  • QA
  • new projects
Communications
  • cross-team meetings
  • feedback mechanisms
  • discussion time
  • slogans, stories, humour
On-the-job
  • job sharing
  • job shadowing
  • team work
  • delegation/ownership
  • projects
  • outcome/impact - not process
PD
  • PD objectives
  • observations
  • mentoring
  • reading
Training
  • training needs analysis
  • in-service training
  • external training
  • external qualifications
  • conferences
  • webinars
  • online forums
Everything you do is a learning opportunity!!

Summary
  1. Find time to think, to reflect and to discuss.  Discussion is very important - if you keep something to yourself, you don't learn effectively.
  2. Reflect on the skills, knowledge and behaviours you need for your day-to-day work and for your career advancement.
  3. Develop your self-awareness - know what you're good at and what you can get better at.
  4. Set simple, achievable action points and targets.
  5. Take it one step at a time, and keep the steps small.
  6. Actively seek learning opportunities.
  7. Tap into what motivates you.
  8. Seek a mentor or coach, or a peer group - people to have learning conversations with.
  9. Seek honest, constructive feedback on your performance at work.
  10. Join a learning network or build your own.
  11. Keep aware of the world around you (through TED talks, for example).
  12. Review your CV regularly.
  13. Learning builds your competence and, thus, your confidence.
  14. CPD needn't cost anything!





Saturday, 30 March 2013

Leading an ELT organisation in an international environment

Damon Anderson
This was the title of a seminar, led by Damon Anderson, which took place as part of the Leadership Forum at the recent CamTESOL conference in Phnom Pehn.  The context for Damon's talk was the idea of the ASEAN Integrated Community which is due to come into effect by December 2015.  You can read about it here.

As a result of the formation of this community, there will be more need for English as the workforce becomes more mobile.  English is the working language of ASEAN.  Fortunately, there is the political will to facilitate this.  More mobility means more students moving around the region and, as they move into the workforce, there will be more and more need for ESP.  For example, Cambodians will be competing against other nationalities for jobs, even if they stay in Cambodia.

All of this will lead to the provision of more and more English programmes and the need for closer attention to standards.  There are factors which are important for any organisation to succeed and these apply just as much to English language teaching institutions as to any other kind of business. 

The key components for success:
  • Know who the stakeholders are and what they expect.  These will include the owners of the business, any investors and affiliate institutions, as well as the faculty and the student cohort.
  • Establish the working language of the organisation.  If you are running an ELT institution in a non-English speaking country, it is important that there is a common language between all the stakeholders in order for them to communicate effectively.  The working language needs to be agreed at the setting up of the organisation and all meetings need to be held in that language and all documentation needs to be published in that language.  Effective translation services must then be employed to ensure that all concerned parties understand what is going on.
  • Have a mission statement.  A mission statement is different to goals, which are achievable day-to-day aims, in that it sets the overall tone for the organisation.  What is the best ever mission statement?
 
 
.....to explore strange new worlds, to seek out new life and new civilizations, to boldly go where no man has gone before.
(Star Trek)
 
  • A good team who have the knowledge, skills and commitment.  Too many language schools hire people just because they are native speakers.  We need to hire people because they have these three key qualities.  Quality assurance starts with this.
  • Good organisation of responsibilities.  Make it clear who is leading and managing and who is responsible for the various aspects of the organisation or particular project within the organisation. 
  • Time.  There needs to be a clear timeframe for every project within the organisation.  Planning is key.
  • Communication.  Modes and procedures need to be clearly stated and adhered to and known to everyone.
  • Meetings.  Regular, purposeful, concise meetings are vital to keep all interested parties in the loop.
  •  
    A 236-year old lesson in leadership from George Washington
    
  1. Creating a context. Leaders must paint a broad and complete picture for their team, providing the perspective that enables them to understand the meaning, repercussions and influences of their decision-making.
  2. Framing the problem. Leaders tackling complex challenges need to make certain that their team fully understands the dimensions of those challenges. No mincing words; no sugar-coating the problem.
  3. Seeking advice. To encourage discussion and contributions from the team, leaders must be clear that they are looking for solutions – without prejudicing the process by offering their own proposal at the start. Everyone who can contribute should be included.
  4. Reaching a consensus. While it’s important to encourage and maintain an open exchange of ideas, leaders must ensure that the group moves toward a consensus solution. Endless discussion is almost never a solution.
  • Budget.  There should be an adequate budget with laid down procedures and regulations.  There needs to be agreed reporting forms and formats which are clear and known to everyone.  How do people have to account for expenses?, for example.
  • Branding and promotion.  Put the name of your organisation on everything!
  • Client base.  Who are your students?  Where are they coming from?
  • Location.
  • Acknowledgement.  It's really important to acknowledge people's contribution in order to get their commitment to you and to the institution.
  • Cultural etiquette.  It is vital to be aware of and make allowance for local cultural differences and sensitivities.  Watch this advert for HSBC as an illustration of how important this is!


When it comes to cultural awareness, as well as the normal considerations, the most important thing to bear in mind is - location, location, location!!  Location affects so many things.  For example, in some cultures the number 4 is unlucky and if you put your language school on the 4th floor of an office building, you may find yourself short of students!  Location also affects:
  • rules and regulations regarding employees and budgets (taxes)
  • currencies and banking
  • possible time differences
  • import/export regulations (could significantly increase the costs of books and equipment, for example)
  • visas
  • national/international holidays (could have implications for academic holidays)
  • branding/promotion (acronyms may not mean the same in different countries)
To conclude,
If you consider all of these factors, your ELT organisation has a much greater chance of success.